FAQ

Payments – All payments are in AUD$. We use PayPal for all payments. Australian Customers can use direct bank deposit if you prefer; our bank details will appear on your order. Direct deposit may result in a few days delay due to bank funds clearance procedures.

Postage/Shipping – All orders are posted/shipped within 2 business days of confirmation of payment, with the exception of Custom Orders and Clubs. All shipping is charged by weight and sent via Australia Post at the most economical rate possible. Any excess shipping charges incurred above AUD$1 are refunded, however large orders may need to be split into smaller parcels and shipping will be charged accordingly. The customer is responsible for all taxes, duties and customs associated with their order.
Shipping – Australian Customers
Shipping – Overseas Customers

Refund Policy – If you are not happy with your purchase please contact us within 7 days of receiving your order. You must contact us first to discuss your concerns and terms of refund before returning your item/s. Items must be in original, unused condition with proof of purchase. Item/s may be returned for exchange or refund to the same value as the original item/s. All shipping costs are the responsibility of the purchaser; shipping charges are not refundable. Great care is taken when packing/shipping your order. We do not take responsibility for loss or damages to packages. This policy does not apply to patterns (paper or digital); we cannot offer any refunds on patterns. 

Privacy Policy – We respect your privacy!
All personal information voluntarily disclosed on our website will strictly be used to process an order, a request or a refund (as appropriate). No information will be sold, loaned or otherwise disclosed to any other person or party unless required by law.

The only emails you will receive from us will be specifically related to an order, request or refund (as appropriate). The exception to this is if you decide to sign up for our mailing list. There will be instructions in every email to be removed from the list, if that is your wish (but we’ll miss you!). We will endevour to remove you before the next mailout.